Resources
truePOS User Manual
Everything your team needs to run your restaurant or hotel on truePOS. Start with the Product Tour for an overview, or jump straight to a step-by-step task guide.
Introduction
Part 1 — Product Tour
Restaurant at a Glance
Menu, tables, reservations, orders, kitchen display, billing, offers and online ordering, from order to payment.
Hotel at a Glance
Rooms and rates, reservations, front desk, housekeeping, room service, folios, night audit and guest CRM.
Operations & Finance at a Glance
Inventory and purchasing, staff, shifts, attendance and payroll, and full double-entry accounting.
Reports, Marketing & Administration at a Glance
Revenue and occupancy reports, customer insights, promotional campaigns, user roles, settings and the audit log.
Part 2 — Task Guides
Getting Started
Sign in, find your way around the portal, switch between properties, and reset a forgotten password.
Properties
See every outlet or hotel in your account and keep each one's GSTIN, working hours and contact details up to date.
Restaurant Setup
Build your menu (categories, items, variants and recipes), import it from Excel, and lay out your floor sections and tables with QR codes for self-ordering.
Orders & Kitchen
Take Dine In, Takeaway, Delivery and Room Service orders, send them to the kitchen, print KOTs, and run the Kitchen Display.
Restaurant Billing & Offers
Generate GST bills, apply discounts and coupons, take cash, card, UPI and split payments, send bills on WhatsApp, and create offers.
Restaurant Reservations & Customers
Book tables (including several tables for a large party), seat guests, close a date when it's full, and keep your customer list.
Rooms & Front Desk
Set up room types, rooms and date-wise rates, take bookings, check guests in and out, handle walk-ins, block rooms and log visitors.
Housekeeping & Room Service
Run the housekeeping task board (assign, clean, inspect, release rooms), post minibar charges, log lost-and-found items, and set up room-service QR codes.
Hotel Billing & City Ledger
Work with guest folios (post charges, take payments, apply discounts, settle and send the GST invoice) and bill corporate clients on credit.
Night Audit
Close the hotel's business day, posting nightly room charges, queuing rooms for housekeeping, marking no-shows and reconciling the cashier.
Guest CRM
Keep a profile for every hotel guest (stays, spending, preferences and loyalty tier), and merge duplicate profiles.
Inventory & Procurement
Track ingredients and stock levels, record wastage, run stock takes, move stock between storage bins, and buy from suppliers through requisitions, purchase orders and goods receipts.
Staff, Shifts & Payroll
Add staff and give them access, plan shifts, record attendance with a QR code, manage leave and advances, and run payroll with PF, ESI and professional tax.
Finance & Accounting
Double-entry books for each property. Learn what is posted automatically, how to record expenses and journal entries, close months, read the financial statements, file GST, import history and reconcile the bank.
Reports & Analytics
Occupancy and RevPAR, revenue by department and booking source, hotel profit and loss, best-selling dishes, and customer loyalty insights.
Marketing & Notifications
Send targeted SMS, email or WhatsApp campaigns to customer segments, and control the automatic messages guests and staff receive.
Users & Security
Control who can see and do what with roles and permissions, group staff, assign access per property, and review every change in the audit log.
Settings
Per-property settings for currency and GST, QR self-ordering, online payments (Razorpay), receipts and UPI QR, hotel invoices, the kitchen display and module access.