In this chapter
Running a report
Most reports work the same way: choose your property at the top of the screen, set the date range, and click Run Report.
Occupancy Reports · Hotel
Shows how full your rooms were over the period:
- Occupancy %: the share of available room-nights that were sold
- ADR: average daily rate, the average price paid per occupied room-night
- RevPAR: revenue per available room, the standard measure of how well your rooms earn
- Daily Occupancy: a day-by-day trend, to spot weekends, seasons and slow days.
Revenue Reports
Revenue by department, with a Hotel tab and a Restaurant tab:
- Daily Revenue: income for each day of the period
- Booking Sources (Hotel): how much business came from Walk-in, Phone, Email, OTA and Website bookings, so you can see which channels pay off.
P&L Report · Hotel
A profit-and-loss view for the hotel:
| Section | Includes |
|---|---|
| Revenue | Room Revenue, F&B Revenue and Other Revenue |
| Costs | Procurement (purchase) costs for the period |
| Results | Total Revenue, Total Costs, Gross Profit and Gross Margin |
Click Export CSV to download it, or Print PDF to print it.
Note: For your full statutory accounts (Balance Sheet, Income Statement and Cash Flow), use Finance & Accounting.
Food Sales Analytics · Restaurant
- Top Menu Items: your best-selling dishes
- Category Performance: how each menu category is doing
Use it to plan your menu: promote what sells, and rethink what doesn't.
Customer Insights
One view of your restaurant customers (this property) and hotel guests (across all your properties):
| Figure | Meaning |
|---|---|
| Tier Breakdown | How many customers are in each loyalty tier: New, Bronze, Silver, Gold or Platinum |
| Repeat rate | The share of customers who have come back more than once |
| Lifetime value | Average total spending per customer |
| Top 10 by spend | Your most valuable customers |
| At Risk | Repeat customers who haven't visited for 60+ days, worth winning back |
Tip: The At Risk list and the loyalty tiers can be targeted directly with a promotional campaign. See Marketing & Notifications.