In this chapter
A guest's stay, end to end
| Step | Screen | What happens |
|---|---|---|
| 1 | Hotel Reservation | A booking is created with the guest's details, stay dates, room type and rate. |
| 2 | Front desk check-in | The guest is checked in and assigned a room. Their folio (running bill) opens. |
| 3 | Room service | During the stay, the guest orders food from the in-house restaurant, by phone or by scanning the QR code in the room. Orders can be charged to the room. |
| 4 | Housekeeping | The housekeeping team cleans and inspects rooms, and their status updates live. |
| 5 | Night Audit | Each night the business day is closed and room charges are posted to every folio. |
| 6 | Hotel Billing | At check-out the folio is settled and a GST invoice is printed or sent. |
Rooms & rates
Set up room types (for example Deluxe or Suite) with rack rates, occupancy limits and amenities, then add each room. The rate calendar lets you change prices for specific dates, such as weekends, festivals or peak season.
Hotel reservations & front desk
Create and manage bookings, check guests in and out, and see arrivals and departures. Guest details include age, and if you enter a date of birth the age is calculated for you. Room Blocking takes rooms out of sale for maintenance or group holds. The Visitor Register logs non-resident visitors for security.
Housekeeping · Add-on
Assign cleaning tasks and log maintenance issues. Each room shows a live status, such as Vacant Clean, Vacant Dirty, Occupied Dirty, Out of Order or Do Not Disturb, so the front desk knows which rooms are ready to sell.
Room service
Checked-in guests can order from your restaurant. Staff can take the order, or the guest can scan the room's QR code. The guest can pay at once, pay on delivery, or charge it to the room and settle at check-out.
Hotel billing & folios
Each stay has a folio that collects room charges, restaurant and room-service orders, extras and payments. At check-out, settle the folio and issue a GST invoice. You can choose which sections the invoice shows, in what order, and add your own text.
City Ledger (corporate accounts)
Bill companies on credit. Each corporate account can have several contact phone numbers and email addresses, and guests' charges are moved to the company's account for settlement later.
Night Audit
A guided end-of-day process that closes the business day and posts room charges, so every morning starts from accurate figures.
Guest CRM · Add-on
A profile for every guest, with stay history, preferences and spending, so you can personalise each visit and recognise returning guests.