In this chapter
Welcome to truePOS
truePOS is a single online portal for running a restaurant, a hotel, or both. Your team signs in from any web browser. There is nothing to install, and each person sees only the screens their role allows.
This manual covers the Business Portal, where you and your staff do day-to-day work: taking orders, checking guests in, billing, managing stock and staff, and reading reports.
How this manual is organised
| Part | Read it if you want to… |
|---|---|
| Part 1: Product Tour | Get a quick overview of every module: what it does and who uses it. Ideal before you buy. |
| Part 2: Task Guides | Learn how to do a specific job, step by step (for example, take a dine-in order or check a guest out). |
| Appendix | Look up roles and permissions, which modules come with which plan, and answers to common questions. |
Every chapter is labelled so you can skip what doesn't apply to you:
| Label | Meaning |
|---|---|
| Restaurant | Restaurant, café, cloud-kitchen and bar operations |
| Hotel | Hotel, resort and guest-house operations |
| Shared | Used by every business, whatever its type |
| Add-on | An optional module. You see it only if your plan includes it |
Note: The menu you see in the portal depends on two things: the modules in your plan, and the permissions of your role. If a screen described here doesn't appear for you, check with your account owner.
Key terms
| Term | Meaning |
|---|---|
| Property | One business location, such as a restaurant outlet or a hotel. One account can hold several properties. |
| Owner | The person who holds the account. The owner can see everything and decides what other staff can do. |
| Role | A set of permissions given to staff, for example Manager, Cashier, Waiter or Receptionist. |
| Module | A feature area, such as Orders, Housekeeping or Payroll. |
| KOT | Kitchen Order Ticket: the ticket that tells the kitchen what to prepare. |
| KDS | Kitchen Display System: a screen in the kitchen that shows incoming orders in place of printed KOTs. |
| Folio | A hotel guest's running bill during a stay. Room charges, restaurant charges and payments are all posted to it. |
| Night Audit | The end-of-day process in a hotel that closes the business day and posts room charges. |
| City Ledger | Credit accounts for companies (corporate clients) that settle their guests' bills later. |
| GST | Goods and Services Tax. Bills and invoices calculate CGST/SGST automatically. |